Service Plans

Technical support service plans to facilitate your day-to-day success

Global Support Services

With our InfoResponse technical support service, there are no barriers to success with your integration and business intelligence (BI) software solutions. Our range of services offers an efficient, multi-layered approach to addressing your technical queries or issues.

InfoResponse Online

This is the gateway to our 24x7, 365-day technical support services. Open a case, track existing cases, or download updates and fixes.

InfoResponse On-site

Our SMEs are standing by to offer fee-based onsite support as needed.

InfoResponse Basic

This plan is included with the purchase of ibi software, and features "Follow the Sun" telephone support, which is available 24 hours a day, seven days a week, 365 days a year.

InfoResponse Premium

This is our highest level of support, and provides a designated Account Support Manager who works closely with your in-house staff to manage support issues at your locations.

InfoResponse Premium Startup

InfoResponse Premium Startup includes the proactive support-related services offered with InfoResponse Premium, including an Account Support Manager for a specific period of time.